Care Instructions
How do I take care of my jewelry?
24ct Gold
Buff your earrings with a soft cloth or a jewellery cloth occasionally. Gently rub the surface of the jewellery to buff it and loosen any dirt or debris.
Silver Plated
Gently rub the surface with the cloth included in your order.
Natural
Gently rub the surface with the cloth included in your order.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Do you have a warranty?
Yes! For 3 years from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll send you a replacement.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
Shipping & Returns
Shipping
We offer free shipping on all orders over £100. We are happy to announce we officially ship internationally! All orders are dispatched from our US warehouse within 2 - 3 business days.
Order Tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm.
Sourcing & Materials
Sustainability
We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain. We strive to ensure our products contribute to the well-being of people and planet, and our efforts put us on track towards a brighter future.
High Quality & Controlled Manufacturing
Caress are committed to providing the best quality earrings for our customers. We produce our earrings in a ISO 9001 controlled manufacturing factory environment.
Transparent Values
We hold true to to who we are. We believe in equality and justice for all, and those beliefs permeate the work that we do and the jewellery we make. Everything we do stands for our values and we try to think, speak, and act in a framework of positive change. Whether you are a distributor or a customer, we are here to support you at all times, wherever we can.